Frequently asked questions.

Place the cap in the freezer for approximately two hours before use, or follow the instructions included with your product. Always test the temperature before applying it to your skin.

Yes. Follow the warming instructions included with your cap exactly. Heat only in short intervals, distribute the gel evenly and check the temperature carefully before wearing.

The soft, stretchable design is made to fit most adults. Individual fit and preferred compression vary, so stop using it if the cap feels uncomfortably tight.

Comfort and temperature tolerance vary. Use it for a comfortable interval, check your skin periodically and remove it immediately if you experience numbness, irritation, dizziness or discomfort.

Wipe gently with a damp cloth and mild soap, then allow it to air dry completely. Do not machine wash, tumble dry or puncture the gel chambers unless your product label specifically says otherwise.

Store the clean, dry cap in a sealed bag or clean container. Keep it away from sharp objects and inspect it before each use for leaks or damage.

NuraCool is a wellness product designed to provide hot or cold comfort. It does not diagnose, treat, cure or prevent migraine or any other medical condition and is not a replacement for professional medical advice or prescribed treatment.

Use our Contact page and the NuraCool support team will help with product, order or care questions.