Shipping and returns.

After placing an order, you will receive a confirmation at the email address provided during checkout. A separate notification will be sent when tracking information becomes available.

Please check your order details carefully and contact us as soon as possible if an address or item needs to be corrected. We cannot guarantee changes after fulfillment has begun.

Available shipping methods, costs and estimated delivery windows are displayed at checkout based on the destination. Delivery estimates begin after an order has been processed and are not guarantees.

Carrier delays, severe weather, holidays and address issues can affect delivery after a package leaves our facility.

Use the tracking link in your shipping confirmation to follow your order. If tracking shows delivered but the package is missing, check the delivery location and contact the carrier first, then reach out to NuraCool if you still need help.

To request a return, contact us with your order number and the reason for the request before sending anything back. Return eligibility, timing, product condition requirements and refund processing are governed by the Refund Policy linked at the bottom of this page.

For hygiene and safety, used personal-care products may be subject to additional return restrictions except where required by law or where an item arrives defective.

If your order arrives damaged, leaking or incorrect, stop using the product and contact us promptly. Include your order number and clear photos of the product and packaging so we can review the issue.